Our Services

How We Help

What We Provide

We offer essential household items free of charge to individuals and families referred to us by support agencies

At The Lifeline Station, we understand that setting up a home when you're facing financial hardship can feel impossible. That's why we collect quality donated items and redistribute them to those who need them most.

All our items are provided free of charge to eligible clients. We operate on a referral basis, working with local support agencies to ensure items reach those in greatest need.

All items provided free to eligible clients

Quality checked before distribution

Delivery available for larger items

Available Items

Items We Provide

Subject to availability from donations

Furniture

Sofas and armchairs (with fire labels)
Beds and bed frames
Mattresses (new or like-new only)
Wardrobes and chests of drawers
Dining tables and chairs
Coffee tables and side tables
Desks and office chairs
Bookcases and storage units
TV stands and cabinets
Children's furniture

White Goods

Washing machines
Tumble dryers
Refrigerators
Freezers
Fridge-freezers
Electric cookers
Microwaves
Dishwashers
Vacuum cleaners
Small kitchen appliances

Household Items

Bedding (duvets, pillows, sheets)
Curtains and blinds
Kitchenware (pots, pans, utensils)
Crockery and cutlery
Towels and linens
Lamps and lighting
Rugs and floor coverings
Mirrors and pictures
Storage containers
Basic cleaning supplies

Please note: Item availability depends on current donations. We cannot guarantee specific items will be in stock.

Who Can Apply

Eligibility & Referrals

Who We Help

We support individuals and families experiencing financial hardship who are unable to afford essential household items. This includes:

People leaving homelessness or temporary accommodation

Those fleeing domestic abuse

Young people leaving care

Refugees and asylum seekers

Families on low income or benefits

Those who have lost possessions due to fire or flood

How Referrals Work

To access our services, you must be referred by a recognised support agency. Referrals can come from:

Local council housing or social services
Housing associations and support workers
Citizens Advice Bureau
Food banks and community organisations
NHS social prescribers
Churches and faith groups

Step by Step

How to Get Help

1

Contact a Support Agency

Speak with your housing officer, social worker, or a local support organisation who can assess your needs.

2

Get Referred

Your support worker will complete a referral form and send it to us with details of what items you need.

3

Visit Our Showroom

Once your referral is processed, you can visit our showroom to select items from our available stock.

4

Receive Your Items

Take smaller items with you or arrange delivery for furniture and white goods.

Getting Items to You

Collection & Delivery

We want to make receiving your items as easy as possible.

Collection

Smaller items such as kitchenware, bedding, and curtains can be taken with you when you visit our showroom.

Delivery

For larger items like furniture and white goods, we can arrange delivery to your home. Our volunteer delivery team operates across Yate and the surrounding South Gloucestershire area.

Please note: We are a small charity and delivery times depend on volunteer availability. We will do our best to deliver as quickly as possible, but please be patient as we have limited resources.

Common Questions

Frequently Asked Questions

No, all items are provided free of charge to eligible clients. We are a charity and do not sell items to the people we help.

Unfortunately, we can only accept referrals from recognised support agencies. This helps us ensure our limited resources reach those in greatest need. If you need help, contact your local Citizens Advice, council housing team, or a community support organisation who can refer you to us.

We primarily serve Yate and the South Gloucestershire area. However, we may be able to help people from the wider Bristol area depending on circumstances and delivery capacity.

Once we receive your referral, we aim to contact you within a few days to arrange a showroom visit. Delivery times for larger items depend on volunteer availability, typically within 1-2 weeks.

Yes! When you visit our showroom, you can choose from the items currently in stock. We believe in giving people dignity and choice in furnishing their homes.